This Privacy Policy explains how Saksham Tech Solutions ("we", "us", "our"), the company behind SolvixCRM, collects, uses, and protects your information when you visit our website or use our platform.
1. Information we collect
- Information you provide: name, business email, WhatsApp/phone number, company name, and any details you submit through our enquiry, demo, or quick-start forms.
- Usage information: pages visited, actions taken, device and browser type, and approximate location, collected via cookies and similar technologies.
- Account & service data: data you and your team create while using SolvixCRM (contacts, conversations, deals, invoices, etc.).
2. How we use your information
- To respond to enquiries and provide demos, onboarding, and support.
- To operate, maintain, and improve the SolvixCRM platform.
- To send you relevant updates, offers, and service communications (you can opt out anytime).
- To comply with legal obligations and prevent misuse or fraud.
3. WhatsApp & third-party services
SolvixCRM integrates with third-party services including the Official WhatsApp Business API (Meta), email providers, payment gateways, and automation tools. Your use of those integrations is also subject to the respective providers' terms and privacy policies. This site is not affiliated with or endorsed by Meta Platforms, Inc. or Google LLC.
4. Data sharing
We do not sell your personal data. We share information only with trusted service providers who help us operate the platform, or where required by law. Self-hosted customers retain full control and ownership of their own data.
5. Data security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is 100% secure, but we work to safeguard your data and maintain a 99.9% uptime standard.
6. Data retention
We retain personal information for as long as necessary to provide our services and fulfil the purposes described here, unless a longer retention period is required by law.
7. Your rights
You may request access to, correction of, or deletion of your personal data, and you may withdraw consent to marketing communications at any time. To exercise these rights, contact us using the details below.
8. Cookies
We use cookies to remember preferences and understand how the site is used. You can control cookies through your browser settings.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.
10. Contact us
Saksham Tech Solutions
295/243, Victoria Street, Asharfabad, Lucknow, U.P., India 226003
Email: saksham@solvixcrm.com
WhatsApp: +91 91153 33615